Welcome to innodial.
These Terms of Service constitute the agreement (“Agreement” or "Terms of Service") between Innodial communications, Inc. (collectively, "we", "us", "our", “the Company”, "innodial", “Innodial”), and you, an end user (“you”, "your", “customer”, or “user”) of Innodial's products and services ("the Service", “the Services”, or “Products”) as described herein.
By accessing, activating, using, or paying for the Services, you signify that you have read, understand and agree to be bound by these Terms of Service, and you represent that you are of legal age to enter this Agreement including those parts pertinent to the prices, charges, and conditions applicable to you in association with your enrollment, such as marketing materials and the Innodial web site (the "Site").
You expressly acknowledge that, for calls using Innodial’s services, Innodial does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units or any type of emergency services of any kind, and Innodial is not liable in any manner for such calls.
In consideration of your use of the Services, you agree to provide accurate, current and complete information about yourself when registering for or subscribing to the Services, and to maintain and promptly update such information that you provide to us.
Innodial has the right to suspend, restrict or terminate your use of the Services and to refuse any future use of all or portions of the Services if we have reasons to believe that you have failed to comply with these requirements.
If you are under the age of eighteen, you are prohibited from using or registering for the Services. By using or registering for the Services, you warrant to Innodial that you are above the age of eighteen.
When you sign up for the Services, a user account will be created for you. You will choose an email and a password ("login credentials") of your choice, which are required to access your account or to use the Services. You are responsible for protecting the confidentiality of your login credentials, and you are fully responsible for all activities that occur on your account.
Prepaid services including “innoStandard Plan” are offered on a prepaid basis and purchase of calling credit is required prior to using the Services. Subscription services including “innoSave Plan” and “innoMobile Plan” are offered on a postpaid basis and a certain amount of security deposit and valid calling card information are required to use subscribe to and use these services.
You may cancel the Services at any time by contacting Innodial according to the procedure described on the Innodial web site. If you cancel the Services, you will receive a refund for the remaining balance on your account minus a processing fee.
The Services are not a telecommunications service, and the Services are provided on a best effort basis. There are important distinctions that exist between telecommunications service and the Services. In addition, different regulatory treatments are applied to the Services when compared to telecommunications services, which may affect your rights before regulatory agencies. Events beyond our control may affect the Services, such as power outages, fluctuations in the Internet, your underlying ISP or broadband service, or maintenance. We will act in good faith to minimize disruptions to your use of and access to the Services.
The Services provided based on a subscription base (innoSave Plan and innoMobile Plan) are intended solely for normal residential, non-commercial use. You are expressly prohibited from using the Services for auto dialing, telemarketing (including without limitation charitable or political solicitation or polling), continuous or extensive call forwarding, activities involving continuous connectivity, all types of broadcasting including fax or voicemail broadcast, fax or voicemail blasting, or any other activity that results in excessive usage inconsistent with normal residential usage patterns. Calls using the Services are subject to a fair usage limit of 5 hours per day. If Innodial determines, in its sole discretion, that you are reselling the Services, allowing persons residing outside of your household to regularly use the Services, or that your Services are being used for any of the aforementioned activities, Innodial reserves the right to immediately terminate without notice or restrict use of the Services and to assess additional charges for the period in which excessive usage occurred.
You expressly acknowledge and agree to use the Services solely for lawful purposes. You are expressly prohibited from using the Services to transmit or receive any communication or material of any kind when in Innodial’s sole judgment the transmission, receipt, or possession of such communication or material would constitute, or encourages conduct that would constitute, a criminal offense, give rise to a civil liability, or otherwise violate any applicable laws. You acknowledge that Innodial is not responsible for the content of the transmission that may pass through the Services. You are expressly prohibited from using the Services for any abusive or fraudulent purpose, including using the Services in a way that interferes with our ability to provide the Services to you or other customers or avoids your obligation to pay for communications services. Innodial, in its sole discretion, may terminate your Services without advance notice if we believe you have violated the aforementioned restrictions, or if you act in a manner that is threatening, obscene, harassing, or abusive to Innodial personnel. You are liable for any and all use of the Services by any person using the Services provided to you and agree to indemnify and hold harmless Innodial against any and all liability for any such use. If Innodial, in its sole discretion, believes that you have violated the aforementioned restrictions, we may forward personally identifiable information to the appropriate authorities for investigation and prosecution and you hereby consent to such forwarding.
If you become aware of any stolen, fraudulent, or unauthorized use of the Services, you must notify us by sending an email to email@example.com. You must provide a detailed description of the circumstances of the unauthorized or fraudulent use of the Services and supply any additional documentation reasonably requested by Innodial. Failure to do so in a timely manner may result in the termination of your Services and additional charges to you. Until such time as Innodial receives notice of the stolen or fraudulent use, you will be liable for all use of the Services.
Innodial’s prepaid services including “innoStandard Plan” are offered on a prepaid basis, and purchase of calling credit ("Innodial Credit") is required prior to using the Services. To purchase calling credit, you must provide Innodial with information of a valid credit card from one of the financial institutes listed on Innodial’s website. Following the process of purchasing calling credits, you authorize Innodial to charge the credit card for all charges arising from your use of the Services. Purchases are either made manually or through the auto recharge function from the Company’s website. By activating the auto recharge function, you authorize Innodial to charge for a preselected amount of calling credits to your account when your account balance goes below a certain level. You are responsible of updating any change of information regarding the credit card you use including account number, expiration date, security code and billing address. Failure to do so in a timely manner may result in stoppage of the Services, and Innodial is not responsible of such failure to provide the Services.
For monthly subscription services including “innoSave Plan” and “innoMobile Plan”, you must subscribe to these services either on Innodial website or through Innodial’s authorized agents. To be able to use the Services you must pay in advance for each monthly service plan fee, associated taxes and other charges that are due. Those charges may include any usage and calls not covered by your plan, and immediately on disconnection for any unbilled amounts and any disconnection, rebate and other recovery fees, if applicable, that are due.
For the payment for your monthly subscription service, you must authorize Innodial to automatically charge monthly subscription fee and any outstanding payments that are due. You must provide Innodial with information of a valid credit card from one of the financial institutes listed on Innodial’s website. You are responsible of updating any change of information regarding the credit card you use including account number, expiration date, security code and billing address. Failure to do so in a timely manner may result in stoppage of the Service, and Innodial is not responsible of such failure to provide the Services.
Subscriptions for the “innoSave Plan” and the “innoMobile Plan” begin on the date you activate the Services and continue for the duration of a calendar month. The Services is automatically renewed unless you notify Innodial of your intent to terminate the Services not less than thirty (30) days prior to effective date of termination.
At the end of each monthly billing cycle, you will be provided with an online invoice or an email containing the monthly invoice for the Services with charges including monthly service fees, usage fees, taxes and all other applicable charges that are due. Monthly service fees are paid in advance of each month's Services. These charges will be billed to the credit card or PayPal account you enter. You authorize Innodial that, if the outstanding balance of your account exceeds twenty dollars ($20), Innodial reserves the right to charge your credit card or PayPal account even in the middle of a monthly cycle.
If any charges for the Services are unpaid after the due date for any reason including non-payment or declined Credit Card charges, Innodial has rights to suspend or terminate the Services. When this happens, all accrued charges shall immediately be due and payable, and Innodial may charge additional late fee and any cost for collecting such charges. If these charges cannot be processed with the Credit Card, you will be charged a fee of ten dollars ($10.00). Neither suspension nor termination shall relieve you from the obligation to pay all amounts owing under this Agreement.
Innodial credit will not expire. Any balance remaining on your account will stay as long as you keep Innodial membership. You may cancel the Services at any time by contacting Innodial via email. If you cancel the Services, you will receive a refund for the remaining balance on your account. Refunds include only those you actually paid and do not include credits given to your account from bonuses, gifts or other promotions. A $5.00 refund processing fee will be subtracted from your valid balance for all refunds processed.
You must notify Innodial in writing of any disputed charges within 60 days of the charges or you will be deemed to have waived your right to dispute the charges. Innodial recommends that you routinely review your online account history to ensure its accuracy.
Charges for the Services will be rated and charged in accordance with the rates provided by Innodial, any promotional offer pursuant to the published terms of such offer by Innodial, or as otherwise provided in our calling rate list or on the Site.
Call times for each call are rounded up to the next whole minute and billed in full minute increments. All calls that are determined to have been answered incur a minimum one-minute charge. Innodial relies on reasonable and standard technologies to determine whether and when a call has been answered, including without limitation signals sent by the carrier connecting the call that indicates the commencement of call. These technologies are not perfect or entirely reliable and it is possible for call-commencement signals to be received in error. All calls made to mobile telephones are deemed to have been completed.
All prices are subject to change without prior notice. We will use reasonable efforts to notify you of any price changes, but such notification shall not be deemed a prerequisite to the effectiveness of any such change.
Innodial may, in its sole discretion, from time to time offer promotions or discounts on fees. You must enter any promotion codes to get full credit of these promotions when you sign up for the Service.
Innodial will do its best to allocate and assign these numbers as you request. The availability of these numbers is subject to and dependent on the availability and other factors including the network operators and regulations in different regions. These phone numbers are temporarily allocated to you while you actively use the Services with the numbers, and they will be released once you deactivate your account or intentionally release them.
THE PRODUCTS AND SERVICES PROVIDED BY INNODIAL, AND ALL MATERIALS AND INFORMATION INCLUDED IN THE INNODIAL PRODUCTS AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES WHATSOEVER. INNODIAL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OF THE SERVICES FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE SERVICES WILL MEET CUSTOMER'S REQUIREMENTS. WITHOUT LIMITING THE FOREGOING, INNODIAL DOES NOT WARRANT THAT THE SERVICES WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, AND DEGRADATION OF VOICE QUALITY OR LOSS OF CONTENT, DATA OR INFORMATION. NEITHER INNODIAL NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER OR VENDOR WHO FURNISHES SERVICES OR PRODUCTS TO CUSTOMER IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO INNODIAL'S OR CUSTOMER'S TRANSMISSION FACILITIES OR FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, CUSTOMER'S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF INNODIAL'S OR ITS SERVICE PROVIDER'S OR VENDORS' NEGLIGENCE. STATEMENTS AND DESCRIPTIONS CONCERNING THE SERVICES, IF ANY, BY INNODIAL OR INNODIAL'S AGENTS OR INSTALLERS ARE INFORMATIONAL AND ARE NOT GIVEN AS A WARRANTY OF ANY KIND.
INNODIAL’S LIABILITY TO YOU ON ACCOUNT OF ANY ACT OR OMISSION OF INNODIAL RELATED TO THIS AGREEMENT SHALL BE LIMITED TO ACTUAL DAMAGE TO REAL OR TANGIBLE PERSONAL PROPERTY, OR BODILY INJURY OR DEATH, PROXIMATELY CAUSED BY INNODIAL’S GROSS NEGLIGENCE. NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL INNODIAL BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, DATA OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE, SERVICES OR MATERIALS, OR ANY TRANSACTIONS PROVIDED ON THE SERVICES, EVEN IF INNODIAL OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICES AND/OR MATERIALS OR INFORMATION ON THE SITE.
You agree to defend, indemnify and hold harmless Innodial, its officers, directors, affiliates, agents, partners, and employees, from any and all claims, losses, damages, fines, penalties, costs, and expenses, including, without limitation, reasonable attorneys' fees, made by, or on behalf of, you or any third party or user, relating to the Services, including, without limitation, use of the Services by you or others using your account (whether or not such usage is expressly authorized by you).
These Terms of Service shall be governed and construed in accordance with the laws of the State of California without regard to principles of conflict of laws. With respect to any disputes or claims between you and Innodial, you agree not to commence or prosecute any action in connection therewith other than in the state and federal courts of California, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the state and federal courts of California.
The Services and any software applications or equipments used to provide the Services or provided to you in conjunction with providing the Services, and all Services, information, documents and materials on the Site are protected by trademark, copyright or other intellectual property laws and international treaty provisions. All corporate names, service marks, logos, trade names, trademarks, websites and domain names of Innodial (collectively "Marks") are and shall remain the exclusive property of Innodial and nothing in this agreement shall grant you the license to use such Marks.
The Services, software and materials contained in the Site and otherwise provided by Innodial are protected by copyright, or other intellectual property laws. Any commercial or unauthorized use of the Services, software and materials contained in the Site is strictly prohibited, without the express, prior, written consent of Innodial. Any reproduction or redistribution of the Services, software and materials contained in the Site not in accordance with the terms set forth herein is expressly prohibited by law, and may result in severe civil and criminal penalties.
innodial shall not be liable for any delay or failure to provide the Services at any time or from time to time, or any interruption or degradation of voice quality that is caused by any of the following:
Innodial can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Services without our prior written consent.
The provisions of this Agreement shall survive any termination of this Agreement or termination of the Services.
You agree that any and all disputes or claims between you and Innodial arising out of or relating in any way to the Services provided in connection with this Agreement shall be resolved by a neutral arbitrator instead of by a judge or jury in a court. The arbitrator’s decision shall be final and binding. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms. Without limiting the foregoing, the parties agree that no arbitrator has the authority to award relief in excess of what this Agreement provides.
The failure to exercise or enforce any rights or provisions of this Agreement or by law shall not constitute a waiver of that rights or provisions. Innodial reserves all of its rights at law to proceed against anyone who uses the Services illegally or improperly. All determinations by Innodial under this Agreement and exercise of its rights are made and done in our sole and absolute discretion.
This Agreement constitutes the entire understanding and agreement between You (customers) and innodial and supersedes all prior written or oral statements related in any way to the subject matter hereof.
Innodial reserves the right, at our sole discretion, to change, modify, add, or delete portions of these Terms of Service at any time without further notice. If we do this, we will post the changes to these Terms of Service on this page and will indicate at the bottom of this page the date these terms were last revised. Your continued use of the Services or the Site after any such changes constitutes your acceptance of the new Terms of Service. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Service and to review such changes.
You explicitly acknowledge and agree that by clicking on the ACCEPT button, the OK button, the CONFIRM button or similar buttons or links assigned and directed by innodial to show your reading, understanding and approval of foregoing statements, you are entering into a legally binding contract.
If you have any questions about this Terms of Service, please contact us at firstname.lastname@example.org.
Last revised: October 20th, 2010